Senior Guest Relations Managerat Park Plaza London Waterloo
PPark Plaza London WaterlooLambeth, South East London
LambethFull TimeOn-sitePermanent
estimated annual salary£35,000 – £42,000per yearestimated · typical for this role
apply in 1 minute no cover letter · free · confidential
?%not sure it's a fit?Upload your CV and we'll show your match in seconds.the role
Join Park Plaza London Waterloo as a Senior Guest Relations Manager and elevate the guest experience to new heights! Be the friendly face that welcomes our guests and ensures their stay is memorable, all while working in a vibrant hotel environment in the heart of London.
what you'll get
free mealsEnjoy 2 free meals daily.
discountsReceive attractive discounts at our hotels.
what you'll be doing
1Guest EngagementFoster relationships with guests to enhance their stay.
2Team LeadershipLead and inspire the guest relations team to deliver exceptional service.
3Feedback ManagementHandle guest feedback and resolve issues promptly.
4Service ImprovementImplement strategies for continuous improvement in guest services.
what you'll need
experience5+ years in hospitality
hoursFull Time
startASAP
LeadershipCommunicationProblem-SolvingCustomer ServiceMultitasking
Park Plaza London Waterloo is hiring a Senior Guest Relations Manager in London. Apply through TalentMatch24 — upload your CV once, no cover letter, and we'll match you here and with other employers looking for your profile.