Senior Complaints Manager - Financial Servicesat Morson Edge
MMorson EdgeThe City, City of London
The CityFull TimeOn-sitePermanent
annual salary£50,000per year
apply in 1 minute no cover letter · free · confidential
?%not sure it's a fit?Upload your CV and we'll show your match in seconds.the role
Join Morson Edge as a Senior Complaints Manager in the heart of London, where you’ll lead a vibrant team in delivering exceptional service within the financial sector. This role offers you the chance to make a real impact, ensuring client satisfaction while developing your career in a dynamic environment.
what you'll get
discretionary bonus10-12% based on performance
hybrid workingEnjoy work-life balance with remote options
what you'll be doing
1Lead Complaints ResolutionOversee and manage the resolution of customer complaints effectively.
2Team LeadershipGuide and support a dedicated team of complaints officers.
3Policy DevelopmentContribute to the development of complaint handling policies.
4Stakeholder EngagementCollaborate with various stakeholders to enhance customer experience.
what you'll need
experience5+ years in complaints management
hoursFull Time
startASAP
LeadershipCommunicationProblem-solvingCustomer FocusFinancial Acumen
Morson Edge is hiring a Senior Complaints Manager - Financial Services in London. Apply through TalentMatch24 — upload your CV once, no cover letter, and we'll match you here and with other employers looking for your profile.