Customer Escalations Managerat Entrust
EEntrustLondon
LondonFull TimeOn-sitePermanent
estimated annual salary£45,000 – £55,000per yearestimated · typical for this role
apply in 1 minute no cover letter · free · confidential
?%not sure it's a fit?Upload your CV and we'll show your match in seconds.the role
Join Entrust as a Customer Escalations Manager and be a pivotal part of shaping the future of identity-centric security solutions. In this dynamic role, you'll empower collaboration and drive innovative solutions to enhance customer satisfaction.
what you'll get
trainingContinuous professional development opportunities
remote workFlexible working arrangements available
what you'll be doing
1Resolve Customer IssuesAct as the primary point of contact for escalated customer concerns.
2Collaborate with TeamsWork closely with cross-functional teams to ensure seamless service.
3Analyse TrendsIdentify trends in customer feedback to drive improvements.
4Provide TrainingDeliver training sessions for staff on customer service best practices.
what you'll need
experience5+ years in customer service management
hoursFull Time
startASAP
Problem-solvingCommunicationAnalyticalTeamworkCustomer-focused
Entrust is hiring a Customer Escalations Manager in London. Apply through TalentMatch24 — upload your CV once, no cover letter, and we'll match you here and with other employers looking for your profile.