1st Line Team Lead - IT Service Desk (Care Sector MSP)at Bleckfield Ltd
BBleckfield LtdByfleet, West Byfleet
ByfleetFull-timeOn-sitePermanent
annual salary£32,000 – £38,000per year
apply in 1 minute no cover letter · free · confidential
?%not sure it's a fit?Upload your CV and we'll show your match in seconds.the role
Join Bleckfield Ltd as a 1st Line Team Lead and be at the forefront of our IT Service Desk, providing essential support to a major care sector group. With a mix of leadership and hands-on technical work, you’ll help us deliver exceptional service across our multi-site estate.
what you'll be doing
1Lead the teamSupervise and mentor the Tier 1 service desk team.
2Client supportAssist clients with IT issues and resolve queries efficiently.
3Monitor performanceTrack team performance and ensure SLA adherence.
4Develop proceduresCreate and implement best practices for service delivery.
what you'll need
experience2+ years in similar role
hoursFull-time
startASAP
LeadershipIT supportCommunicationProblem-solvingCustomer service
Bleckfield Ltd is hiring a 1st Line Team Lead - IT Service Desk (Care Sector MSP) in London. Apply through TalentMatch24 — upload your CV once, no cover letter, and we'll match you here and with other employers looking for your profile.